Refund policy

Returns / eligibility

You can request a return within 30 days of the delivery date. To be eligible, the item must be unused, in its original packaging, with all tags, accessories, and documentation attached. We cannot accept returns for items that show signs of wear or damage.

How to initiate a return

To start a return, please contact us at info@quinlans.ie with your order number and a brief explanation of the reason. We’ll reply within 2 business days with further instructions.

Return shipping and liability

You are responsible for paying the return shipping cost (unless the return is due to our error). We strongly recommend using a trackable shipping service, as we cannot guarantee items lost or damaged in return transit.

Refunds

Once we receive your return and verify its condition, we will issue a refund within 7 business days. Refunds are made to the original payment method. Please allow 3 to 5 business days for your bank or credit card company to reflect the amount.

We will deduct the original outbound shipping cost from your refund, unless the return is due to our mistake (ex, you received the wrong or defective item).

Defective or incorrect items

If you receive a defective or incorrect item, please notify us within 48 hours of delivery. We will cover all shipping costs associated with returning the item and arrange a replacement or full refund, including all shipping.